If they run out shortly before the next book will be published, the customer may be asked to wait for that next directory. If quantities run out, SuperMedia will print more in most circumstances. Verizon responded that SuperMedia is planning to print quantities in excess of what is expected to be required. The Communications Division asked Verizon how SuperMedia would assist customers who request residential white pages directories if there are no printed directories left. A customer who requests directory delivery would be placed on standing order to receive it every year at that customer address the customer would not have to renew the request every year. The customer would receive the printed directory or CD-ROM within 14-21 days of requesting it. Upon a customer's initial request for delivery of a printed residential white page directory, SuperMedia will mail the requested printed directory (or CD-ROM, if requested) to the customer. 4 Verizon states that the automated directory ordering system will be available 24 hours per day, seven days per week, and live operators will be available Monday through Friday, 8:00 a.m. The SuperMedia 800 number will be answered by an automated system, but customers can also zero out" to an operator. Once a customer has requested continued delivery of a printed directory of the residential white page listings, the customer will be placed on standing order to receive a printed copy every year. Verizon states that customer would only have to "opt in" once.
#ONLINE WHITE PAGES VIRGINIA FREE#
In order to continue to receive a printed white page directory of residential listings, a customer would have to "opt-in" by calling SuperMedia via 1-80, a toll free number, and request continued delivery of a printed directory of white page residential listings. Verizon will continue to automatically deliver to customers printed directories containing white page business listings, government listings, yellow pages and required information and consumer guides, such as information pages with local calling areas. All of the three options would be offered free. In addition, all white pages listings will be accessible via an online directory at. 3 Instead, Verizon would offer customers the option to request a printed or CD-ROM directory of residential listings to be sent by mail. Upon approval of the Advice Letter, Verizon would cease to provide residential white pages listings in most of its directories in California. The directories are published and delivered for Verizon by SuperMedia LLC (SuperMedia). The directories list all residential customers with published numbers and include business and government white pages and consumer guide pages, and may include yellow pages.
On November 22, 2010, due to the need for additional time to prepare a Resolution for Commission consideration, the Communications Division suspended the Advice Letter until March 22, 2011.Ĭurrently, Verizon automatically delivers annually to each customer a printed white pages directory. Verizon's answers, filed November 22, 2010, are included in the discussion below.
On November 12, 2010, the Communications Division requested additional information from Verizon about how it intended to implement the proposed change. The Communications Division determined that the Advice Letter was a matter appropriate to an advice letter but not subject to review and disposition under Tier 1 or Tier 2 and therefore the Advice Letter was properly classified as a Tier 3 Advice Letter, requiring a resolution, public comments and Commission approval. On October 22, 2010, Verizon filed a Tier 3 Advice Letter seeking to change the way it provides residential telephone listings to customers. Verizon will continue automatic delivery of directories containing white page business listings, government listings, yellow pages and consumer guides. Verizon proposes to end automatic delivery of white page directories containing residential listings and instead offer customers the option of a printed white pages directory or electronic white pages listings on a CD-ROM, as well as online white pages listings. 12535 (Advice Letter), filed October 22, 2010, proposing to change the way Verizon provides residential white pages directory listings to customers. This Resolution approves, with conditions, Verizon California Inc. Resolution T-17302 Approving Verizon California Inc. PUBLIC UTILITIES COMMISSION OF THE STATE OF CALIFORNIAĬommunications Division RESOLUTION T-17302 T-17302 - Agenda Resolution - Verizon California Inc.
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